Shipping policy

1. Shipping Overview

Global Source is committed to delivering IT hardware, enterprise equipment, and technology solutions safely, securely, and efficiently to customers across the United States and internationally. With over 40 years of industry experience, we understand the critical importance of reliable hardware delivery to data centers, businesses, and enterprises. All shipments are handled with premium care, proper documentation, and full accountability.

2. Eligible Shipping Areas

Domestic Shipping (United States)

We ship to all 50 states, including:

  • Continental United States (48 states)

  • Alaska

  • Hawaii

  • US territories (PR, USVI, Guam)

International Shipping

We ship to select countries worldwide. International shipments are subject to:

  • Export compliance and regulations

  • Customs clearance documentation

  • Extended delivery timelines

  • Additional import duties and taxes (customer responsibility)

For international shipping inquiries, contact our sales team at (203) 761-9944 or info@mfptech.org.

3. Shipping Methods & Costs

Standard Enterprise Hardware Shipping

  • Ground Shipping (Standard)

    • Delivery: 5-7 business days (continental US)

    • Cost: $0 - $199.99 (varies by weight, dimensions, and destination)

    • Includes: Standard packaging, tracking, signature upon delivery

    • Best for: Non-urgent orders, bulk equipment

  • Expedited Shipping (2-Day)

    • Delivery: 2 business days

    • Cost: $199.99 - $499.99

    • Includes: Reinforced packaging, tracking, guaranteed delivery window

    • Best for: Time-sensitive orders, critical hardware replacements

  • Overnight Express Shipping

    • Delivery: Next business day (Monday - Friday)

    • Cost: $499.99 - $1,499.99

    • Includes: Priority handling, premium packaging, full tracking, direct phone support

    • Best for: Emergency replacements, critical system downtime

Freight Shipping (Large Equipment)

For orders exceeding 500 lbs or large data center equipment:

  • LTL (Less Than Truckload) Shipping

    • Delivery: 3-5 business days

    • Cost: Quote-based (contact sales for pricing)

    • Includes: Palletized packaging, dock-to-dock delivery, freight insurance

    • Requires: Receiving dock access or forklift capability

  • Full Truck Load (FTL) Shipping

    • Delivery: 2-7 business days (based on distance)

    • Cost: Quote-based (contact sales for pricing)

    • Includes: Dedicated truck, white-glove delivery, equipment positioning

International Shipping

  • DHL International

    • Delivery: 3-10 business days (varies by destination)

    • Cost: Quote-based

    • Includes: Customs documentation, insurance, tracking

  • FedEx International Priority

    • Delivery: 2-4 business days (select countries)

    • Cost: Quote-based

    • Includes: Expedited clearance, tracking, insurance

For international shipping quotes, contact info@mfptech.org or call (203) 761-9944.

4. Order Processing & Lead Times

Standard Orders

  1. Orders placed by 5:00 PM EST Monday - Friday process the same business day

  2. Orders placed Friday afternoon - Sunday process Monday

  3. Processing time: 1-2 business days

  4. Shipment notification with tracking sent via email

Made-to-Order / Custom Equipment

  • Lead time: 5-15 business days (depending on configuration)

  • Custom builds require advance approval and payment

  • Expedited custom builds available (additional fees apply)

Pre-Built/Refurbished Equipment

  • Processing time: 1-3 business days

  • Quality assurance testing included

  • Certification of condition provided with shipment

Large Volume Orders

  • Contact our enterprise sales team for custom timelines

  • Dedicated account manager assigned

  • Flexible delivery scheduling available

5. Shipping Restrictions & Special Handling

Hazardous Materials & Restricted Items

Certain items require special handling and compliance:

  • Lithium-Ion Batteries: Must ship via air or ground with hazmat protocols

  • Servers with Liquid Cooling: Require specialized packaging

  • Power Supplies: Hazmat compliance may apply

  • Cables/Cords: Standard packaging (no restrictions)

We comply with all DOT, IATA, and international hazmat regulations.

Equipment Size & Weight Limitations

  • Standard Parcel: Up to 150 lbs, 108" combined length + girth

  • Oversized Equipment: 150-500 lbs (freight shipping required)

  • Massive Data Center Hardware: 500+ lbs (FTL/LTL recommended)

For equipment exceeding standard size limits, freight shipping is mandatory.

Geographic Restrictions

We do not ship to:

  • Embargoed countries or restricted destinations

  • Addresses without proper receiving facilities

  • Locations lacking adequate shipping infrastructure

6. Packaging & Shipping Protection

Standard Packaging

  • Double-boxed equipment with internal padding

  • Anti-static materials for sensitive components

  • Moisture barriers for environmental protection

  • Tracking labels and barcodes

Premium Packaging (for high-value equipment)

  • Military-grade reinforced packaging

  • Shock-absorbent foam inserts

  • Additional insurance coverage

  • White-glove packaging available

Insurance & Liability

  • Standard Coverage: Included up to item's declared value

  • Additional Insurance: Available for high-value shipments (2-5% of shipment value)

  • Claims must be filed within 72 hours of delivery

7. Delivery & Tracking

Tracking Information

  • Tracking number provided within 2 hours of shipment

  • Real-time tracking available via:

    • FedEx tracking (fedex.com)

    • UPS tracking (ups.com)

    • DHL tracking (dhl.com)

    • Portal on mfptech.com (enterprise customers)

Delivery Requirements

  • Signature Required: Yes (adult 18+ or authorized representative)

  • Delivery Attempts: Up to 2 attempts; customer responsible for 3rd attempt fee

  • Residential Delivery: Not available for freight shipments (commercial address required)

Delivery Notifications

  • Email notification when shipped

  • SMS tracking updates (opt-in)

  • Delivery confirmation upon receipt

  • Signature proof provided

8. Order Processing Timeline

Stage Timeline Notes
Order Placed Immediate Confirmation email sent
Payment Processing 0-4 hours Must clear before fulfillment
Quality Assurance 12-24 hours Testing, inspection, certification
Packing & Labeling 24-48 hours Professional packaging, secure wrapping
Carrier Pickup 24-48 hours Tracking number generated
In-Transit 1-7 days Depends on shipping method
Delivery Upon arrival Signature required, delivery confirmation

9. What to Do When Your Equipment Arrives

Delivery Receipt & Inspection

  1. Inspect external packaging for signs of damage or tampering

  2. Verify shipment contents match the packing slip and invoice

  3. Request signature assistance if receiving dock is unavailable

  4. Do not discard packaging for at least 48 hours

Post-Delivery Inspection (24-Hour Window)

  1. Carefully unpack all equipment

  2. Document any physical damage with photos/video

  3. Power on device and perform basic functionality tests

  4. Verify serial numbers and certifications match documentation

  5. Report any issues within 24 hours to info@mfptech.org

For Large Equipment / Freight Shipments

  1. Verify delivery to correct dock location

  2. Inspect for freight damage and external packaging damage

  3. Note any discrepancies on the freight bill (sign with exceptions)

  4. Request forklift or equipment repositioning if needed

  5. Contact us immediately for damage claims

10. Damaged, Lost, or Delayed Shipments

Shipment Delays

  • Contact carrier using tracking number

  • Email us at info@mfptech.org with tracking information

  • We will investigate with the carrier and provide updates

  • For delays exceeding 7 days, we will file a loss claim and offer replacements or refunds

Damaged in Transit

  • Do not dispose of packaging or materials

  • Document damage with photos/video (close-ups of damage and serial numbers)

  • Contact us within 48 hours of delivery:

  • We will file a claim with the carrier and arrange replacement or refund

Lost Shipments

  • File claim with carrier (we can assist)

  • We will send replacement equipment once claim is filed (typically 10-14 business days)

  • Full refund issued if replacement is not possible within 30 days

Responsible Parties

  • Carrier Damage/Loss: Carrier is liable; we work with you to recover

  • Packaging Defect: Global Source is liable; full replacement or refund issued

  • Improper Handling: Documented upon delivery; covered under our guarantee

11. Returns & Refund Policy Related to Shipping

Return Shipping

  • Defective Equipment: We provide return shipping label (prepaid)

  • Customer Refusal: Customer pays return shipping costs

  • Warranty Returns: Free return shipping within warranty period

  • Restocking Fee: 15-25% fee applies to non-defective returns (after 30 days)

Return Procedures

  1. Contact sales: info@mfptech.org or (203) 761-9944

  2. Obtain RMA (Return Merchandise Authorization) number

  3. Ship equipment back to:

    • Global Source / MFP Technology

    • 65 Trap Falls Road

    • Shelton, CT 06484

    • United States

  4. Include RMA number on package exterior and inside

  5. Inspection and refund processed within 5-10 business days

Refund Timeline

  • Equipment received and inspected: 5-10 business days

  • Refund issued to original payment method: 3-5 business days

  • Total: 10-15 business days from receipt

12. Enterprise & Bulk Order Shipping

Volume Discounts

Orders of 5+ units or $50,000+:

  • Customized shipping rates

  • Flexible delivery scheduling

  • Consolidated shipments available

  • Dedicated logistics coordinator assigned

White-Glove Delivery

Available for enterprise customers:

  • Site visit coordination

  • Equipment positioning and setup assistance

  • Documentation and certification delivery

  • Dedicated support line during delivery

Custom Shipping Arrangements

  • Drop-ship to multiple locations

  • Coordinated nationwide rollouts

  • Staging and distribution center options

  • Contract logistics available

Contact our enterprise team: info@mfptech.org or (203) 761-9944

13. International Shipping Details

Export Compliance

  • All international shipments comply with US export regulations (EAR, ITAR)

  • Certain equipment may require export licenses (processed by Global Source)

  • Customer responsible for import duties and taxes

  • Lead times may extend 5-15 business days for compliance

Documentation Required

  • Commercial invoice (provided)

  • Packing list (provided)

  • Certificate of origin (provided)

  • Customs declaration (carrier handles)

  • Import license (customer responsibility, if required)

Customs & Duties

  • Buyer's responsibility to pay import duties and taxes upon delivery

  • Estimated duty rates vary by country and product classification

  • We provide itemized invoices to assist with duty calculations

  • Delivery may be delayed pending customs clearance

International Carriers

  • DHL: Most reliable for Europe, Asia, Middle East

  • FedEx: Premium service to 220+ countries

  • Local carriers: Regional specialists for specific countries

For international inquiries: info@mfptech.org or (203) 761-9944

14. Special Circumstances

Data Center Emergency Replacements

For critical hardware failures:

  • Express support available 24/7

  • Overnight shipping guaranteed

  • Dedicated account manager coordination

  • Emergency hotline: (203) 761-9944

Refurbished Equipment Shipping

  • All refurbished items include:

    • Certificate of condition/certification

    • Testing results

    • Warranty documentation

    • Shipping protection included

Lenovo Partnership Shipments

As an authorized Lenovo Solutions Group partner:

  • Lenovo certification included

  • Extended warranty options

  • Enterprise support integrated

  • Streamlined logistics for data center deployments

15. Contact Information

Company: Global Source / MFP Technology
Phone: (203) 761-9944
Email: info@mfptech.org
Address: 65 Trap Falls Road, Shelton, CT 06484, United States

Business Hours:
Monday - Friday, 8:00 AM - 6:00 PM EST
Saturday, 9:00 AM - 1:00 PM EST
Sunday & Holidays: Closed (emergency support available)

Support Channels:

16. Shipping Policy Updates & Disclaimers

Policy Modifications

  • Global Source reserves the right to modify this policy with 30 days' notice

  • Changes apply to new orders placed after the update date

  • Existing orders honored under terms in effect at time of purchase

Liability Limitations

  • Maximum liability for lost/damaged shipments: Item's declared value + shipping cost

  • Liability excludes indirect, incidental, or consequential damages

  • Claims must be filed within 72 hours of delivery

Force Majeure

We reserve the right to delay or suspend shipping due to:

  • Natural disasters, extreme weather

  • Carrier strikes or service disruptions

  • Government actions or embargoes

  • Pandemics or public health emergencies

  • Other unforeseen circumstances beyond reasonable control

Carrier Selection

Global Source selects optimal carriers based on:

  • Reliability and service record

  • Cost efficiency

  • Equipment specifications and requirements

  • Destination and timeframe

Customer may request specific carriers; additional fees may apply.

Acknowledgment

By placing an order with Global Source, you acknowledge and agree to the terms and conditions of this Shipping Policy.

For the most current information, policies, and shipping options, please visit www.mfptech.com or contact us directly.

Global Source – Servicing the IT Hardware Industry Since 1985
65 Trap Falls Road, Shelton, CT 06484, United States
(203) 761-9944 | info@mfptech.org